VP Customer Success (f/m/d)

Job summary

About Us Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments.

Benefits

Responsibilities

• As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout.
• You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.
• It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.
• Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
• Drive project management and coordination of integrations across industries
• Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
• Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
• Strategically expand and manage the Customer Impact Team
• Take an active role in the strategic development of the business model and product
• What Sets You Up for Success
• Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
• 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech

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