Voice Platform Engineer

Job summary

Make your mark at Com*** - a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

Benefits

Qualifications

• From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.
• Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related technical field; or equivalent combination of education and experience.
• 2+ years of experience supporting telecommunications networks, VoIP platforms, IP network infrastructure, production systems, or large-scale operational environments.
• Experience troubleshooting technical issues and driving problem resolution in operational or production environments.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, routing concepts, and network troubleshooting methodologies.
• Ability to analyze technical issues, identify contributing factors, document findings, and support resolution activities.
• Strong communication and collaboration
• Experience supporting SIP, IMS, VoIP, Unified Communications, or carrier networking platforms.
• Knowledge of SIP, SDP, RTP, TLS, DNS, ENUM, and related voice
• Com*** is an equal opportunity workplace.
• Bachelor's Degree
• While possessing the stated degree is preferred, Com*** also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Com*** Voice Platform Operations is responsible for the stability, performance, and evolution of the voice platforms that support residential, wholesale, syndication, enterprise, and partner services.
• Support the operation and maintenance of SIP peering interconnects and voice edge infrastructure, including SBCs, BGCFs, and related routing platforms.
• Monitor, troubleshoot, and resolve SIP signaling, call routing, and interoperability issues impacting voice services.
• Participate in incident response, outage restoration, root cause analysis, and service improvement initiatives.
• Coordinate with internal teams, external carriers, vendors, and technology partners to maintain service performance and reliability.
• Assist with testing, validation, and implementation of network and platform changes.
• Develop and maintain technical documentation, operational procedures, and support runbooks.
• Analyze system performance and recommend improvements to enhance platform stability and operational efficiency.
• Contribute to automation and process improvement initiatives that streamline operations and improve reliability.
• Support the onboarding and integration of new partners, services, and interconnects.
• Collaborate across engineering, product, operations, and vendor teams to deliver new capabilities and improve service quality.
• Consistent exercise of independent judgment and discretion in matters of significance.

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