Vice President, Professional Services

Job summary

US Salary: $228,000 - $265,000 w/25% annual bonus ABOUT US Bon*** exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033.

Benefits

Qualifications

• Proven ability to design, implement, and evolve services delivery methodology and practice team structures in a complex, multi-product business environment.
• Track record of building and leading globally distributed, high-performing teams across geographically dispersed locations, including offshore and nearshore delivery models.
• Demonstrated experience influencing at the executive and C-Suite level, including the ability to present business cases, navigate organizational complexity, and drive alignment on strategic direction.
• Experience developing and executing multi-year organizational strategy, including identification of new service offerings, go-to-market enablement, and financial modeling.
• Ability to partner cross-functionally with Sales, Product, Customer Success, and Support functions in a matrixed organization to drive shared outcomes.
• Strong data and analytical orientation, with the ability to interpret operational metrics, financial results, and customer health signals to make informed decisions and course corrections.
• Experience championing and operationalizing AI-enhanced workflows, automation
• 10 or more years of experience defining and evolving delivery methodology and role frameworks in a Professional Services environment, including practice area design and workforce model development.
• Experience within or adjacent to the nonprofit, social good, or government technology sectors, with working knowledge of the funding, compliance, and operational environment in which NPO customers operate.
• Familiarity with Certinia (FinancialForce), Salesforce, or Monday.com in a services operations context.
• Experience building and managing partner/channel and offshore delivery programs, including vendor governance, quality oversight, and commercial structure.
• Bachelor's degree in Business, Management, or a related discipline; MBA or equivalent advanced degree preferred.

Responsibilities

• What You'll Do
• KEY BEHAVIORS — THE "HOW"
• Operates with enterprise-level strategic awareness, bringing a long-horizon perspective to services architecture decisions, talent strategy, and cross-functional alignment.
• Builds high-trust relationships with executive peers and external stakeholders through transparent communication, sound judgment, and a demonstrated commitment to customer and employee outcomes.
• Models AI-first and data-driven approaches in decision-making, delivery design, and team development.
• OUTCOME EXPECTATIONS — THE "IMPACT"
• Accountable for delivering a balanced P&L that reflects disciplined financial management, margin targets, and utilization benchmarks.
• Elevates Professional Services as a named strategic differentiator in Bon***'s go-to-market motion.
• Required Minimum

Skills

Degrees

Industry

Company size

Contract length