UX Researcher

Job summary

Our financial services client is seeing a UX Researcher to join their team for a contract role through March 2027. This UX Researcher will partner closely with product, design, and engineering teams to uncover user needs, behaviors, and pain points.

Benefits

Qualifications

• This is an opportunity to shape user experiences through both qualitative and quantitative research while influencing product direction.
• Required
• Minimum 2 years of hands on experience conducting formal UX research across qualitative and quantitative methods
• Advanced degree in HCI, psychology, human factors, social science, or a related field
• Proven ability to independently plan, execute, and deliver end to end research projects, including synthesis and stakeholder presentation
• Experience with a wide range of research methodologies such as contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
• Familiarity with UX research and testing
• Recruiters review all results.
• Everforth Cre*** will consider qualified applicants with criminal histories in a manner consistent with the
• of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
• If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements.
• Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Cre***.

Responsibilities

• Partner with product, design, and development teams to advocate for user needs and insights
• Identify appropriate research methodologies based on stakeholder objectives and business goals
• Plan and execute end to end research projects, including kickoff, fielding, interviews, analysis, and reporting
• Develop research artifacts such as study plans, moderator guides, and findings reports
• Synthesize data into clear, actionable insights and communicate results effectively to stakeholders
• Identify and pursue new research opportunities that drive product and user value
• Recruit and manage participant panels using internal and external sources
• Serve as a subject matter expert on user behavior and research insights across the organization
• In this position, you may have access to client or customer systems, confidential and/or proprietary information or data, including financial information.

Skills

Degrees

Industry

Company size

Contract length

Security clearance