Jobs / Nat***
Training Specialist, PX & Patient Coordinators
Nat*** · United States
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United States70,000-75,000 USD/yearlyOnsite
Remuneration
70,000-75,000 USD/yearly
Location
United States
Visa sponsorship
Sponsors visa
Job summary
Position Summary The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams. This role supports both new hire onboarding and ongoing remediation efforts, delivering live instructor-led training and building scalable content within the Learning Management System (LMS).
Benefits
CompetitiveEmployeeInclude comprehensive medical, dental, vision, life and disability plans for eliAdditionally, Natera employees and their immediate families receive free testingInclude pregnancy and baby bonding leave, 401kCommuterAnd much more.We also offer a generous employee referral program!For more information, visit www.natera.com.Natera is proud to be an Equal Opportunity Employer.Inclusive collaborationOur employees, our community and our patients, and is critical to our mission of
Qualifications
- Coaching & Performance Support
- Provide individualized coaching to new hires and tenured agents to reinforce training concepts, address skill gaps, and support performance improvement
- Partner with QA and team leads to deliver targeted coaching following audit findings or remediation referrals
- Use a consultative, strengths-based coaching approach that builds agent confidence while driving measurable behavior change
- Document coaching interactions and track progress over time to inform remediation plans and escalation decisions
- LMS Content Development
- Build and maintain eLearning modules, knowledge checks, and job aids for deployment in the LMS
- Convert existing training materials (SOPs, process guides, QA rubrics) into structured, self-paced learning experiences
- Ensure all LMS content is version-controlled and aligned with current documentation
- Leverage AI
- Required
- 2+ years of experience in a training, learning & development, or instructional design role, preferably in a healthcare, contact center, or patient services environment
Responsibilities
- The Trainer is responsible for designing, facilitating, and continuously improving training programs for Patient Experience (PX) and Inside Sales (Patient Coordinator) teams.
- Facilitation & Live Training
- Facilitate live new hire training for PX and Patient Coordinator roles, covering systems, processes, call handling, and compliance expectations
- Lead remediation sessions for agents identified through QA monitoring, performance trends, or supervisor referral
- Adapt facilitation style to learner needs, pacing, and group dynamics while maintaining consistency in content delivery
- Partner with Quality and Operations to stay current on process changes, product updates, and compliance
Skills
CommunicationLeadershipPMPProject ManagementCertified ScrumMasterSix Sigma
Certifications
CAPMPMPScrum Master
Degrees
Associate
Industry
AutomotiveEnergyHealthcareMedia
Company size
Smb