Technical Support Engineer

Job summary

Background The world around us is experiencing significant change, the greatest in generations. At Mot***, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future.

Benefits

Qualifications

• and Experience
• Essential:
• Technical Support experience, preferably in a motorsport or fast paced environment
• Excellent communication

Responsibilities

• include:
• Capturing the right level of detail for issues, to support their effective troubleshooting
• Repeating, characterising, and demonstrating issues to the ATLAS 3rd line Engineers
• Using test environments to simulate trackside scenarios
• Testing and validation of issue solutions or new features developed
• Working with multiple internal teams to resolve issue
• Identifying and flagging gaps in our published support files
• Customer representation and support within the evolution of McLaren Applied Off Car Systems, such as our ATLAS data analysis software
• Ensuring customer representation within the process of prioritising and triaging issues
• Working closely with product, application, and development teams.
• Contribute to continuous improvement of our departmental procedures and service delivery
• Participate in team collaboration, best practice and developing our knowledge base, with specific focus on the interface between the development group and the customer facing activities

Skills

Degrees

Industry

Company size