Technical Account Manager, SAISV, Google Cloud Consulting

Job summary

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.

Benefits

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, and escalation management.
• PREFERRED
• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business
• into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Excellent written and verbal communication, presentation, problem-solving, and client management
• See also Goo***'s EEO Policy and EEO is the Law.
• If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Responsibilities

• Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; San Francisco, CA, USA.
• Accelerate customer adoption of Goo*** Cloud by leading the implementation journey.
• Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development.
• Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Goo*** Cloud adoption.
• Goo*** is proud to be an equal opportunity workplace and is an affirmative action employer.
• We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• We also consider qualified applicants regardless of criminal histories, consistent with legal

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