Support Engineer III, REALM

Job summary

DESCRIPTION The REALM Team in Bellevue is looking for a Support Engineer/DevOps who will act as first level support for all incoming production software application issues dealing with near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be specializing in application support of WW Amazon transportation systems. Your solutions will impact our customers directly!

Benefits

Qualifications

• High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups.
• Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions
• Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.
• NET/C#/Perl/Python) or SaaS
• Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house
• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• PREFERRED
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Responsibilities

• also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.
• The ideal candidate must be detail oriented, have superior verbal and written communication
• As a Support Engineer you will:
• Play vital role in helping us leverage supporting and developing

Skills

Degrees

Industry

Company size