Staff Site Reliability Engineer- Eng

Job summary

Job description Company and benefits Job ID STAFF017752 Employment Type Regular Work Style hybrid Location Lowell,MA,United States Travel Up to 25% Role Staff Site Reliability Engineer- Eng Why UKG***: At UKG***, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact.

Benefits

Qualifications

• 5+ years of hands-on experience in software engineering, systems engineering, or cloud-based environments.
• 5+ years of experience working with public cloud platforms (e.g., GCP (preferred), AWS, or Azure).
• 5+ years of experience configuring, operating, and maintaining applications and/or systems infrastructure in a large-scale, customer-facing environment.
• Demonstrated understanding of observability best practices, including metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracing.
• Experience coding in one or more higher-level programming languages (e.g., Python, Java, or C++).
• Strong working knowledge of Linux systems, including troubleshooting, performance analysis, and scripting in production environments.
• Experience with GitHub Actions and modern CI/CD practices.
• Experience building operational dashboards and alerts using observability
• Experience with distributed system design and architecture.
• Hands-on experience with cloud-native applications and containerization
• required for the job.
• Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

Responsibilities

• Engage in and improve the lifecycle of services from conception to end-of-life, including system design reviews, capacity planning, and production readiness.
• Support service, product, and engineering teams by providing common tooling and frameworks to increase availability and improve incident detection and response.
• Improve system performance, availability, and efficiency through automation, process refinement, post-incident reviews, and in-depth configuration analysis.
• Collaborate closely with engineering teams across the organization to deliver and operate reliable services.
• Increase operational efficiency, effectiveness, and service quality by treating operational challenges as software engineering problems (reducing toil).
• Guide junior team members and serve as a champion for Site Reliability Engineering best practices.
• Actively participate in incident responses, including on-call rotations and post-incident reviews, collaborating with engineering teams to restore service and reduce recurrence.
• Partner with stakeholders to influence and help drive the best possible technical and business outcomes.
• Required
• They do not present a comprehensive, detailed inventory of all
• and

Skills

Certifications

Degrees

Work schedule

Travel

Industry