Sr. Solutions Engineer, Marketing Cloud
Job description
AXS*** connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering. The Role AXS*** is seeking a Sr. Solutions Engineer, Marketing Cloud to join our Marketing Technology team. This is a hands-on engineering role responsible for designing, developing, implementing, and supporting marketing automation solutions, customer journeys, and data integrations within Salesforce Marketing Cloud. Success in this role requires strong solution design skills, hands-on engineering expertise, and the ability to lead technical initiatives while building and executing directly within the platform. Experience supporting enterprise marketing technology ecosystems across global markets, specifically the US, Europe and APAC is strongly preferred. Responsibilities: Build & Architecture Design, develop, and implement complex marketing automation solutions within Salesforce Marketing Cloud, leveraging Email Studio, Automation Studio, Journey Builder, CloudPages, and Mobile Studio. Design, build, and optimize audience segmentation, activation, and customer data solutions leveraging Salesforce Data Cloud, Snowflake, CDPs, and related customer data platforms. Architect and implement data integrations between Salesforce Marketing Cloud and other systems, including CRM, e-commerce platforms, and data warehouses, using MuleSoft or similar integration platforms. Build and maintain API integrations between systems and Salesforce Marketing Cloud. Partner with developers and data engineers to design, build, and maintain scalable data pipelines supporting marketing automation and audience activation. Platform Engineering & Administration Administer and maintain Salesforce Marketing Cloud configurations, user access, permissions, governance controls, and platform settings. Develop and maintain custom AMPscript and SQL queries to support advanced marketing campaigns and data segmentation. Optimize Salesforce Marketing Cloud performance and scalability, ensuring efficient data processing and campaign execution. Implement and maintain data security and compliance standards within Salesforce Marketing Cloud and integrated systems. Marketing Partnership Partner with regional marketing and business stakeholders across global markets to deliver scalable marketing technology solutions. Design and implement localized customer journeys, segmentation strategies, and audience management frameworks that support regional business requirements. Support customer consent, preference management, and data governance requirements across global markets. Ensure Salesforce Marketing Cloud implementations align with regional compliance, privacy, and data residency requirements where applicable. Coordinate campaign execution and automation processes across multiple time zones, regions, and stakeholder groups. Operational Excellence Troubleshoot and resolve complex technical issues related to Salesforce Marketing Cloud and data integrations. Collaborate with marketing stakeholders to understand business requirements and translate them into technical solutions. Develop and maintain technical documentation for Salesforce Marketing Cloud configurations, integrations, and processes. Stay up-to-date with the latest Salesforce Marketing Cloud features, releases, and best practices, and evaluate new technologies for potential adoption. Technical Leadership Provide technical leadership and guidance to a team of Marketing Cloud Engineers, fostering engineering best practices and high-quality solution delivery. Conduct code reviews and technical design reviews to ensure maintainability, scalability, performance, and adherence to development standards. Mentor and develop engineers through coaching, knowledge sharing, and technical oversight. Establish and promote development standards, coding best practices, governance processes, and quality assurance procedures across the Marketing Technology team. Partner with Product, Marketing, and Engineering stakeholders to support backlog prioritization, sprint planning, technical roadmap execution, and delivery planning. Lead technical investigations, architecture discussions, and solution reviews for complex marketing technology initiatives. Qualifications: Salesforce & Martech Expertise 7+ years of experience as a Salesforce Marketing Cloud Engineer, Marketing Technology Engineer, Solutions Engineer, or Data Developer supporting enterprise-scale marketing platforms. Demonstrated experience providing technical leadership within engineering teams and cross-functional initiatives. Extensive experience with Salesforce Marketing Cloud core functionalities and architecture. Hands-on experience building audience segmentation, activation, and customer data solutions using Salesforce Data Cloud, Snowflake, CDPs, or equivalent customer data platforms. Experience designing and maintaining Contact Builder data models, Data Extensions, Attribute Groups, and subscriber data architectures. Strong understanding of enterprise Martech architecture including Salesforce Marketing Cloud, Salesforce Data Cloud, Salesforce Marketing Cloud Personalization, Snowflake, customer data platforms (CDPs), customer identity solutions, and audience activation technologies. Integration & Development Proven experience integrating Salesforce Marketing Cloud with other systems using MuleSoft or similar integration platforms. Strong proficiency in AMPscript, SQL, and JavaScript. Experience with REST and SOAP APIs. Deep understanding of data modeling and data warehousing concepts. Global Experience Demonstrated experience supporting Salesforce Marketing Cloud or comparable Martech platforms across global markets. Experience supporting data residency, privacy, consent, and governance requirements across the US, Europe, and APAC. Experience managing multi-country customer communications, segmentation, and campaign orchestration across regional markets. Experience with omnichannel customer engagement strategies including email, SMS, mobile push, and emerging messaging channels, including WhatsApp. Operations & Collaboration Experience administering Salesforce Marketing Cloud, including platform configuration, user access, permissions, governance controls, and operational best practices. Experience working within complex Martech ecosystems including CRM, customer data platforms (CDPs), personalization, ecommerce, audience activation, and analytics platforms. Excellent problem-solving, analytical, and debugging skills. Strong communication and collaboration skills. Education & Certifications Bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Marketing Cloud Developer or Consultant certifications preferred. Bonus Points: Experience supporting high-volume B2C customer engagement programs within ticketing, entertainment, sports, media, hospitality, or similar consumer-focused industries. Experience supporting customer lifecycle marketing, fan engagement, customer retention, personalization, and brand affinity initiatives in high-volume B2C environments. Experience with cloud platforms (e.g., AWS, Azure, GCP). Knowledge of web development technologies (e.g., HTML, CSS). Experience with version control systems (e.g., Git). Experience with CI/CD pipelines. Experience with Salesforce Marketing Cloud Personalization (MCP) and its integration with Marketing Cloud. At AXS***, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. Pay Scale: $126,000 - $139,500 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment. *Employer does not offer work visa sponsorship for this position. What's in it for You? Extraordinary People – we're not kidding! Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. Curious about the typical interview process for this position? Here's what to expect: Stage 1: 30 min virtual interview (Recruiter) Stage 2: 60-min virtual interview (hiring manager) Stage 3: 45-min virtual interview (Team Lead) Stage 4: 45-min virtual interview (Peer) Stage 5: 45-min virtual interview (Cross-Department) *This schedule may be subject to change. More about AXS*** AXS***, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS*** employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: https://solutions.AXS***.com/careers/ More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. #LI-Hybrid