Sr Solutions Architect - Omnichannel

Job summary

At Fiv*** our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Fiv*** and they’ll tell you there’s no other place like it.

Benefits

Qualifications

• NFRs) for all OMS and omnichannel systems: throughput, latency SLOs, availability targets, and disaster recovery posture.
• Establish an observability framework for omnichannel systems covering real-time monitoring, SLO/SLA alerting, order pipeline health, and integration fault detection.
• Design load testing, capacity planning, and peak readiness (holiday, back-to-school) strategies for OMS and fulfillment infrastructure.
• Partner with Platform Engineering to embed observability, logging, and distributed tracing as first-class
• in every omnichannel system.
• Establish runbooks and automated alerting for critical failure scenarios - including order routing failures, inventory sync outages, and fulfillment SLA breaches.
• Data Architecture & Reporting
• Define the omnichannel data model - covering orders, shipments, returns, inventory events, and customer interactions - to support real-time operational reporting and strategic analytics.
• Architect data pipelines that feed omnichannel operational metrics into enterprise data platforms (Snowflake, Databricks, or equivalent) for reporting and advanced analytics.
• Partner with Data Engineering to ensure order and fulfillment data is available for customer-facing use cases - including order status, tracking, and self-service returns - and internal KPI dashboards.
• Define data governance standards for omnichannel datasets including ownership, retention, access controls, and PII handling.
• Technology Evaluation, Governance & Vendor Management

Responsibilities

• You will serve as the bridge between business strategy and technical execution, translating complex omnichannel opportunities into actionable architectural blueprints that deliver measurable business value.
• Omnichannel Architecture & Strategy
• Define and own the enterprise omnichannel architecture, aligning with Fiv***'s business priorities and multi-year technology roadmap.
• Develop reference architectures, integration patterns, and design standards for order management, fulfillment orchestration, and inventory availability.
• Translate retail business problems - spanning stores, e-commerce, digital, supply chain, and customer experience - into scalable omnichannel solution blueprints.
• Partner with business, product, and engineering leaders to identify and prioritize high-impact omnichannel capabilities such as BOPIS, BORIS, Same-day fulfillment, Ship-from-store, and endless aisle.
• Champion API-first, event-driven, and microservices design principles as the default approach before evaluating packaged commercial alternatives.
• Manhattan Active Omni Design & Implementation
• Lead the architecture, configuration, and implementation of Manhattan Active Omni - including Order Management, Store Fulfillment, and Inventory & Order Visibility - across all fulfillment channels.
• Design order routing, sourcing rules, fulfillment workflows, and exception management within Manhattan Active Omni to optimize cost-to-serve and customer promise accuracy.
• Establish configuration and extension standards for Manhattan Active Omni, including orchestration process flows, service mappings, fulfillment strategies, and business rule frameworks.
• Define upgrade, patch, and release management standards for Manhattan Active Omni environments to ensure production stability and continuous improvement.

Skills

Degrees

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