Solutions Engineer

Job summary

Company Introduction: Air*** is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Air*** has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

Qualifications

• clarify ambiguity in customer SOPs, and validate that configured workflows reflect real operational intent.
• Serve as the bridge between what a customer says they need and how the platform delivers it.
• TRANSLATE CUSTOMER SOPS INTO INTELLIGENT WORKFLOWS
• Take detailed, often complex customer SOPs and parse them into highly accurate, custom workflows within Air***'s core platform.
• Build and maintain the JSON-defined workflow diagrams that specify all the business rules for a customer — including which order activities occur, when they're triggered, and under what conditions.
• Own the accuracy and completeness of these configurations end to end.
• CONFIGURE FIELD & MOBILE DRIVER WORKFLOWS
• Configure the mobile workflows that guide drivers through customer-specific activities in the field.
• Ensure that every required step — captures, scans, confirmations, exception handling — is presented correctly and in the right sequence, so that what happens on the ground matches exactly what the customer expects.
• MAINTAIN, TEST, AND EVOLVE CONFIGURATIONS
• Rigorously test and validate workflows before they go live, and iterate as customer
• change over time.

Responsibilities

• You'll also configure the mobile workflows our drivers follow in the field, ensuring that every customer-specified action is performed correctly, every time.
• WHAT YOU'LL DO

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