Software Development Manager, Trust CX Innovations

Job summary

DESCRIPTION We seek an exceptional SDM to lead teams building foundational systems and consumer-facing features for trustworthy AI at scale. You'll partner with Product, Design, Legal, Policy, and Device Research teams to drive privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI.

Benefits

Qualifications

• Trust-Forward Devices AI Experiences:
• Cross-Functional Influence: Partner effectively with PMs, UX, data scientists, legal, and policy teams; explain complex technical concepts to non-technical stakeholders
• Risk Management: Evaluate privacy/trust implications of new AI capabilities; balance innovation with safety in high-stakes consumer products
• Organizational Scope & Impact
• Lead 12+ engineers across multiple trust domains (privacy, accessibility, AI safety, transparency)
• Own 2+ year technical roadmap through OP1/OP2 planning cycles
• Partner with PMTs, TPMs, and Applied Scientists across Amazon's device ecosystem
• Drive adoption of trust standards within your org and influence adjacent teams
• Use metrics and data to drive operational excellence and continuous improvement
• Balance innovation with sustainable systems evolving with regulations and customer expectations
• Why Join Us
• Lead generative AI teams impacting millions of customers daily

Responsibilities

• You'll partner with Product, Design, Legal, Policy, and Device Research teams to drive privacy-preserving AI architectures, responsible AI frameworks, and accessibility features that set the standard for consumer AI.
• You'll own the technical roadmap through OP1/OP2 planning cycles, establish technical standards, drive architectural decisions, and develop engineering leaders navigating AI safety and privacy.
• What You'll Lead
• Criminal history may have a direct, adverse, and negative relationship with some of the material job
• of this position.
• These include the
• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
• The base salary range for this position is listed below.
• Your Amazon package will include sign-on payments and restricted stock units (RSUs).
• Final compensation will be determined based on factors including experience,

Skills

Degrees

Work schedule

Industry

Company size