Software Development Manager, Managed Operations (MO)

Job summary

DESCRIPTION AWS provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the organization, you’ll support the development of a Platform that makes AWS operations efficient.

Qualifications

• We are in search of an experienced Software Development Manager to develop services for our customers to enable AWS to expand its global footprint.
• 7+ years of engineering experience
• 3+ years of engineering team management experience
• 8+ years of leading the definition and development of multi tier web services experience
• Experience partnering with product or program management teams
• PREFERRED
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• 6+ years of engineering team management experience
• Experience in communicating with users, other technical teams, and senior leadership to collect
• describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their

Responsibilities

• In this role, you will:
• Manage a team of software development engineers.
• Lead a team of SDEs working to solve Managed Operations business problems for China, ESC, US-ADCs and Commercial Partitions.
• You also work with the customers to scope the projects and evaluate artifacts/solutions to ensure they meet business needs.
• Effectively hires, coaches, and promotes team members.
• Manages complex engineering problems and tooling efforts, decisions, and escalations.
• Mitigates long-term risks.
• Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment.
• Cross-departmental collaboration is key, you will strengthen relationships with other teams, streamlining processes for optimal deliveries.
• A day in the life
• Our mission is to develop and maintain innovative, user-friendly, and reliable operator productivity services within AWS operation Center (AOC) that meet the evolving needs of our customers.
• We aim to continuously improve our processes and practices to ensure that we are operating effectively and efficiently, in partnership with our customers, by understanding their pain points and sentiment.

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