Software Development Manager, Incident Command Systems

Job summary

DESCRIPTION We’re hiring a Software Development Manager (SDM) to help shape and drive Incident management tooling development efforts as part of the incident response program for the worldwide Amazon retail websites. We are re-imagining incident management & response for Amazon’s retail operations. Amazon is evolving faster than our incident management/response programs can keep up.

Qualifications

• and drive adoption of both greenfield and established tooling.
• When Amazon is under duress, every single minute matters.
• Your efforts will have an impact and influence on Amazon executive decisions and every single team at Amazon that interacts with our centralized control centers or outage calls.
• You’ll be required to dive into post incident analysis to understand what went wrong, how we can improve it for the future, and how blind spots will be covered in the future.
• Amazon incidents are complex, fast paced, and deeply nuanced.
• If you like a challenge, this is certainly an eye opening one.
• Your tooling will focus on user-centric streamlined workflows optimized for usability and decision-support.
• You will help refine and track the appropriate metrics that best represent our efforts to accelerate remediation of customer risking events.
• This role has the scope to affect Amazon’s entire ecosystem of tens of thousands of services and make a difference to both our customers and developers.
• Enhancing Amazon’s incident response posture creates a flywheel of improvements that include adoption of best practices across all organizations.
• You will thrive if you love fast-paced, startup-like work environments focused on building systems from the ground up.
• You will be involved in cross team design, and data analysis.

Responsibilities

• You’ll be reporting directly into the single threaded owner for incident command systems and will be responsible for driving programs across multiple “two-pizza” teams.
• You’ll be directly responsible for helping curate complex user
• Manage a team of talented software engineers focused on building incident management applications focused on workflow optimization and decision-support
• Set the technical vision and roadmap for the Incident Management
• Criminal history may have a direct, adverse, and negative relationship with some of the material job
• of this position.
• These include the
• Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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