Software Development Manager, Customer Service, Endpoint Security

Job summary

DESCRIPTION Do you want to secure Amazon's most customer centric experiences? As a Software Development Manager on the Endpoint Security Team, you'll build, test, and deploy technology and security solutions that are integral to how Amazon's Customer Service Associates worldwide interact with customers every day.

Benefits

Qualifications

• Do you want to secure Amazon's most customer centric experiences?
• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• PREFERRED
• Experience in communicating with users, other technical teams, and senior leadership to collect

Responsibilities

• You'll work across the entire technology stack—from device firmware to cloud-scale data processing.
• You'll collaborate with teams across Amazon to continuously raise the security bar and enable Customer Service to introduce innovative customer experiences
• You'll play a critical role in every interaction where Customer Service operations personnel access and handle customer data.
• You will independently manage a two-pizza team of engineers, develop their careers and foster a culture of innovation and inclusivity.
• You will define what strategic investments we will deliver to deliver even more value to our customers, even more quickly.
• You will be involved in three-year planning, annual planning, and business updates where our team states our plans and our progress.
• You will interact with other SDMs and their teams, data professionals, and product and program teams to build cohesive strategies to secure Customer Service's endpoints.
• A day in the life
• You will work with your directs day in and day out, helping them to solve problems and to advance their careers.
• On at least a weekly basis, you will meet with the leadership team to discuss the broader team's biggest problems and how we are solving them.
• You will also interact with senior leadership, as we make plans and review CS Security wide initiatives.
• About the team

Skills

Degrees

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