Software Development Manager, Customer Experience Infrastructure

Job summary

DESCRIPTION Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics.

Benefits

Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Experience partnering with product or program management teams
• PREFERRED
• Experience in communicating with users, other technical teams, and senior leadership to collect
• describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their

Responsibilities

• Answer yes to any of these and you'll fit right in here at Amazon Robotics.
• The ideal candidate has built and operated customer-facing distributed systems and has led or mentored engineers through ambiguous, multi-quarter work.
• You work well with senior engineers on hard technical calls, you keep the customer outcome first, you disagree and commit, and you raise the operational bar for your team.
• Lead, hire, develop, and retain a team of software engineers; manage performance, set goals, and grow careers.
• Set and uphold the bar for technical design, code quality, and operational excellence; own the availability, latency, and security of your services through on-call and operational reviews.
• Drive adoption of shared platform capabilities across OIS partner service teams through influence and demonstrated value rather than mandate.
• Balance speed, safety, and long-term maintainability when making design and sequencing tradeoffs, including the higher-stakes calls that come with authorization and AI safety.
• Manage cross-team dependencies and stakeholder relationships, and represent your team in design and operations reviews.
• Keep the team focused on the customer outcome: making infrastructure self-service for solution owners across Amazon's operations sites.
• A day in the life
• As a Software Development Manager on our team, you own the health and growth of your engineering team and the impact it delivers.
• You hire and develop engineers, raise the bar for design and operational excellence, and partner with

Skills

Degrees

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