Software Development Engineer, Amazon Customer Service AI powered Content Solutions

Job summary

DESCRIPTION We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team.

Benefits

Qualifications

• We are seeking a talented leader with strong technical background to join our Customer Experience Products organization on the CS (Amazon Customer Service) Content Solutions team.
• priorities, and processes, serving as the primary point of contact for project deliverables across teams.
• Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.
• A day in the life
• As a Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences.
• You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base.
• Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.
• About the team
• This role sits within the Customer Experience Products organization on the CS Knowledge team.
• Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels.
• Join our team to help build the foundation that powers customer service experiences across Amazon.
• 3+ years of non-internship professional software development experience

Responsibilities

• Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
• Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
• Champion software development best practices by implementing both traditional methodologies and AI-enhanced

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