Jobs / JPM***
Site Reliability Engineer III- Production Management
JPM*** · New York, NY, United States
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New York, NY, United States133,000-185,000 USD/yearlyRemote
Remuneration
133,000-185,000 USD/yearly
Location
New York, NY, United States
Visa sponsorship
Sponsors visa
Job summary
JOB DESCRIPTION There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
Benefits
And programs to meet employee needs, based on eligibility.Additional details about total compensation andWill be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bringWe are an equal opportunity employer and place a high value on diversity and incVisit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co.Is an Equal Opportunity Employer, including Disability/VeteransABOUT THE TEAMMorgan's Commercial & Investment Bank is a global leader across banking, marketsCorporations, governments and institutions throughout the world entrust us withThe Commercial & Investment Bank provides strategic advice, raises capital, mana
Qualifications
- Continuously monitor operational signals (alerts, dashboards, service health indicators, and desk/user feedback) and drive rapid engagement, ownership, and coordination when issues emerge.
- Own and improve the support operating model: maintain/run runbooks, ensure clean handoffs and escalation paths, manage shift coverage, and drive disciplined post-incident follow-through (actions, owners, due dates).
- Lead L1/L2 production support using SRE practices: quickly triage incidents, investigate likely causes, apply safe mitigations/workarounds, and provide timely, clear stakeholder updates through to resolution.
- Required
- capabilities, and
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
- Practical cloud experience in AWS supporting production services (visibility/troubleshooting, deployments, and operational hygiene)
- Ability to write code to automate support work (e.g., Python, Java, or similar) and reduce operational toil
- Experience operating in time-sensitive environments (market hours or similar), with strong incident discipline and stakeholder communication
- Strong debugging fundamentals across distributed systems (logs/metrics, latency analysis, dependency failures, data issues)
- Preferred
Responsibilities
- Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team
- Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines
Skills
Communication
Degrees
Associate
Industry
AutomotiveBankingHealthcareMediaOil-gasPublic-sector
Company size
EnterpriseSmb
Contract length
00 years