Site Reliability Engineer, Apple Data Platform / Multi-Cloud Infrastructure

Job summary

The App*** Services Engineering team (ASE) is one of the most exciting examples of App***'s long-held passion for combining art and technology. These are the people who power the App Store, App*** TV, App*** Music, App*** Podcasts, and App*** Books - at extensive scale, meeting high expectations to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

Qualifications

• Experience with Infrastructure-as-Code (Crossplane and/or Terraform), including debugging state drift and composition/controller issues.
• Experience with GitOps workflows (Flux or similar) - HelmRepository/reconciliation troubleshooting and Helm chart deployment.
• Multi-cloud exposure (GCP) - parity and migration scenarios are emerging areas of focus.
• Experience with Splunk for log pipeline debugging (e.g., fluent-bit).
• Familiarity with Spark/Flink running on Kubernetes (executor scheduling, node affinity).
• Comfort with GitHub PR review workflows in an infrastructure-as-code / GitOps context.
• A track record of automating manual operations through scripting or tooling.
• Intellectual curiosity and a drive to keep learning - for yourself, your team, and the org.
• Minimum
• Bachelor's Degree in Computer Science, an engineering-related field, or equivalent related experience.
• 1-4 years in a Site Reliability Engineering, DevOps, or Infrastructure-focused role.

Responsibilities

• Operate, monitor, and triage production and non-production environments across the ADP portfolio - data processing, ML/AI, and multi-cloud infrastructure.
• Participate in a rotating on-call schedule across supported services, including occasional weekday and weekend coverage.
• Own the operational health of multi-cloud infrastructure as SME - driving reliability, support, and customer guidance for AWS services, EKS clusters, and cross-cloud networking.
• Provide Slack-based support to internal customers; screen, triage, and resolve service related issues.
• Debug production incidents involving IAM permission errors, storage quota limits, control-plane/data-plane namespace separation, and cluster-wide disruptions.
• Partner with dev teams across time zones to onboard new services - understanding architecture, then designing monitoring, alerting, and dashboards (Prometheus, Grafana, Splunk).
• Maintain and evolve Infrastructure-as-Code (Crossplane, Terraform) and GitOps (Flux) workflows, troubleshooting state drift and reconciliation issues.
• Build automation and self-healing tooling that reduces manual toil and scales the team's operational capacity.
• Identify, escalate, and resolve production issues to protect platform reliability and customer experience.
• Collaborate with SRE and dev partner teams, engineering, and program management to align execution with team and org goals.
• Preferred

Skills

Degrees

Work schedule

Industry

Contract length