Site Reliability Engineer

Job summary

Overview The Site Reliability Engineer (SRE) – Release & Operations is a hybrid technical and process-oriented role responsible for bridging the gap between software development and stable IT operations. This role focuses on owning and optimizing the release lifecycle, driving governance through the Change Advisory Board (CAB), and facilitating cross-team deployment communication.

Benefits

Qualifications

• are met prior to production deployment.
• Process Optimization: Standardize and mature release processes, transitioning manual gatekeeping into automated CI/CD guardrails and repeatable workflows.
• SITE RELIABILITY & PRODUCTION SUPPORT
• Production Support & On-Call: Provide hands-on tier-2 production support, ensuring operational stability and participating in the active engineering on-call rotation.
• Tooling & Automation Development: Design, build, and maintain internal scripts, custom tooling, and automated pipelines (Python, Bash, PowerShell) to reduce operational "toil" and streamline release operations.
• Incident Response & RCA: Respond promptly to system outages, service interruptions, and security alerts.
• Lead post-incident Root Cause Analysis (RCA) efforts and implement permanent preventive engineering solutions.
• Infrastructure-as-Code (IaC): Maintain, deploy, and scale AWS cloud infrastructure using Terraform, AWS CloudFormation, or Ansible to ensure environment parity and drift-free deployments.
• Observability & Monitoring: Configure, tune, and optimize monitoring and alerting systems (e.g., CloudWatch, Prometheus, Grafana) to provide comprehensive visibility into release health and production performance.
• SECURITY, COMPLIANCE, & COLLABORATION
• Compliance Alignment: Ensure all deployment and release activities strictly adhere to PCI, SOC2, and internal corporate security/governance standards.
• Collaboration: Work closely with software engineering, QA, and platform infrastructure teams to build "paved paths" for developers to ship software safely and rapidly.

Responsibilities

• The Site Reliability Engineer (SRE) – Release & Operations is a hybrid technical and process-oriented role responsible for bridging the gap between software development and stable IT operations.
• Release Management & Governance (CAB)
• Release Lifecycle Ownership: Lead and coordinate the end-to-end release lifecycle, including planning, scheduling, staging, deploying, and post-release validation.
• Change Advisory Board (CAB): Act as a key representative and technical coordinator on the Change Advisory Board, defending upcoming releases, evaluating architectural risk, and ensuring all compliance
• and activities are not all encompassing and may change at any time with or without notice.
• To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
• The compensation range listed below represents the potential salary for this role at the time of posting.
• However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future.
• An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education,

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Travel

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