Senior Site Reliability Engineer

Job summary

OCI Incident Response is the first line of defense in maintaining the high availability of Ora***’s cloud. We minimize customer-impacting events by making them shorter, less frequent, and less impactful through large-scale incident management.

Benefits

Qualifications

• We are at the forefront of reducing event duration by leveraging our operational experience, knowledge of best practices, and ability to develop
• for product roadmaps.
• Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Ora*** Cloud service portfolio.
• Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).
• Minimum
• Bachelor’s degree or higher in Computer Science or relevant work experience..
• 3+ years’ experience in Site Reliability Engineering, DevOps, or System Engineering.
• Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).
• Extensive experience with Major Incident Management in a cloud-based environment.
• Demonstrate clear understanding of automation and orchestration principles.
• Experience having worked in at least one modern object-oriented programming language.
• Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.

Responsibilities

• Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention.
• Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents.
• Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents.
• Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration.
• Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base.
• Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies.
• Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices.
• Define and document the technical architecture of large-scale distributed systems.
• Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
• Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance.
• Partner with development teams to define operational

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