Jobs / Sin***
Senior Product Support Specialist
Sin*** · Seattle, WA, United States
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Seattle, WA, United States33-41 USD/hourlyRemote
Remuneration
33-41 USD/hourly
Location
Seattle, WA, United States
Visa sponsorship
Sponsors visa
Job summary
Sinclair Digital is hiring a Senior Product Support Specialist ! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We're at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms.
Benefits
Sinclair is proud to be an equal opportunity employer and a drug free workplace.About SinclairSinclair, Inc.Nasdaq: SBGI) is a diversified media company and a leading provider of local newSinclair's AMP Media produces a growing portfolio of digital content and originaAdditional information about Sinclair can be found at www.sbgi.net .About the TeamThe life-blood of our organization is our people.We have a compelling story, a goal-oriented culture, and we take really good carHow good?Here is a glimpse: greatOpen-door policy, upward mobility and a strong desire to see you succeed.
Qualifications
- As a Senior Product Support Specialist , you are expected to be expert-level at the position, lead complex troubleshooting efforts, and provide mentorship to the other team members.
- At least 5 years of progressive experience in a technical support role with software-related products.
- 2 or more of those years as a Tier 2/3, Senior, or Lead-level support.
- Strong understanding of web
- Experience supporting software used in the media or news industry.
- Experience with video
Responsibilities
- You will also be responsible for maintaining our knowledge base and ensuring that it is up-to-date and accurate.
- You will identify opportunities for continuous learning for the team and help coordinate those activities.
- You will serve as a point of escalation when additional expertise is required, or when a customer requires additional TLC.
- Technical Expertise:
- Provide advanced technical support to internal users of our CMS software application via phone, email and ticketing system.
- Lead troubleshooting efforts for user-reported issues, diagnose root causes, and identify comprehensive solutions.
- Research and resolve technical problems using internal knowledge bases and collaborating with developers.
- Mentorship and Leadership:
- Mentor and guide junior support team members, fostering their professional development.
- Conduct training sessions and share best practices with the support team.
- Audit support tickets for issues and address them as needed.
- Documentation and Knowledge Management:
Skills
CommunicationLeadership
Degrees
Associate
Work schedule
On-callRotationShift
Industry
AutomotiveDefenseInsuranceMedia
Company size
Smb
Contract length
5 years