Senior Lead, People Process Excellence & AI

Job summary

ABOUT THE TEAM The People Operational Excellence & AI team sits at the intersection of process design, people systems, and artificial intelligence. We build the operating infrastructure that enables Riv***'s 14,000+ person workforce — from the plant floor in Normal, IL to corporate and commercial teams — to move faster, smarter, and with fewer manual workarounds.

Qualifications

• identify where automation creates genuine leverage, and help the People team build the muscle to work differently.
• This is a consulting, project management, and hands-on builder role all at once.
• It's an operator who diagnoses like a consultant, drives like a project manager, designs like a systems thinker, and builds things that stick.
• WHY THIS ROLE MATTERS
• Connect process reality to platform decisions: Bridge People, IT, and Data to ensure our systems and workflows reflect how work actually happens on the ground — not just how it is intended to happen on paper.
• Process Mapping & Redesign
• Map processes end-to-end, not just on paper.
• Lead current and future-state process mapping across People initiatives — from Talent Acquisition and Internal Mobility to onboarding, employee support, and shared services.
• Go deep enough to surface the real problems: the workarounds, the undocumented exceptions, and the places where work falls through the cracks between teams.
• Establish practical standards.
• Define process design, documentation, handoff, and governance standards so teams can execute more consistently and scale with less variability.
• Identify and eliminate friction.

Responsibilities

• You'll translate process realities from the ground floor into system

Skills

Degrees

Work schedule

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