Senior ITSM/ITAM Platform Engineer

Job summary

ABOUT US Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power.

Qualifications

• into well-structured platform configuration and development — setting standards for data models, workflows, integrations, and configuration-versus-customization decisions.
• You bring enough depth to be the credible technical authority in the room and to push back on over-customization that would not scale.
• ADMINISTER AND OPERATE THE PLATFORM
• Once live, you own the platform as an ongoing service.
• You are responsible for day-to-day administration, release management, upgrades, performance, security and access control, and the health of integrations.
• You keep the platform current, stable, and aligned to ITIL-based service management practices, and you build the operational discipline that keeps it dependable as adoption grows across the operating companies.
• BUILD AND MAINTAIN THE SERVICE CATALOG AND ITAM FOUNDATIONS
• You implement and maintain a complete, well-structured service catalog and the underlying request, incident, change, and problem workflows.
• On the asset side, you stand up and steward the CMDB and asset lifecycle data so that hardware, software, and license information is accurate and actionable.
• You treat completeness, data quality, and usability of the catalog as first-class engineering concerns.
• INTEGRATE AND AUTOMATE
• You design and build integrations between the ITSM/ITAM platform and the surrounding ecosystem (identity, endpoint, discovery, HR, finance, and operating-company systems).

Responsibilities

• WHAT YOU'LL DO
• You will own the technical design and build of the rebooted ITSM/ITAM environment.

Skills

Certifications

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