Senior Field Operations Manager (Hardware)

Job summary

BY Title: Senior Operations Manager Location: Virtual within the UK Team: Returns Management – Kiosks (Commerce) Reporting to: Sr.

Qualifications

• Understanding desired customer deployment timelines and possibilities based on current hardware availability and production timelines
• Overseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specifications
• Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)
• On-site customer training on Blu*** hardware and software products (training provided)
• Vendor / Partner activity which will include but is not limited to:
• Running daily sync calls with key partner to manage execution of agreed service deployment plans
• Managing service escalations with responsible partners
• Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level
• Work with key partners and vendors to improve existing or implement new service delivery processes
• Running continuous Improvement workshops post deployment to ensure we operating as efficiently as possible.
• Required Experience,

Skills

Certifications

Degrees

Travel

Industry

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Contract length