Senior Customer Success Manager, Enterprise - West

Job summary

Cha*** is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Cha*** helps organizations build faster, stay compliant, and eliminate risk.

Benefits

Qualifications

• You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.
• goals, and challenges.
• Provide thought leadership on change management for large, scaled rollouts.
• Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and
• to internal teams.
• This means being a team player and having strong collaboration
• vulnerability management, software development lifecycle.
• This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy.
• An entrepreneurial mindset - you will be often build entirely new process or practices to ensure we best serve customers.
• Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance
• vulnerability management, software development lifecycle

Responsibilities

• As a Customer Success Manager at Cha***, you will be the post-sales primary point of contact for our Enterprise customers.
• You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption.
• In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers.
• What you'll do:

Skills

Degrees

Work schedule

Industry

Company size

Contract length