Senior Customer Relationship Manager (R-19677)

Job summary

Shape the Future with Dun*** At Dun***, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity.

Responsibilities

• Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
• Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities.
• Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
• Delivers significant revenue expansion across strategic, high-value accounts.
• Represent client perspectives to influence product positioning and roadmap adoption.
• Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
• Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
• Carry out regular account management activity to “Protect” existing accounts.
• Proactively identify accounts at risk of churn and implement retention strategies.
• Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
• Additional
• as assigned.

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