Jobs / Con***
Senior Conference & Events Manager
Con*** · London, England, United Kingdom
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London, England, United KingdomOnsite
Remuneration
Not specified
Location
London, England, United Kingdom
Visa sponsorship
Sponsors visa
Job summary
Senior Conference & Events Manager- We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager you'll be the go to for all things operations and events.
Benefits
Senior Conference & Events Manager-Whilst we work in the world of events our operations are usually Monday-Friday,Bonus schemeInterest-free loan for rail season tickets & further educationSubsidised bicycle purchase through Cycle to Work schemeProfessional Development and RecognitionContinuous professional and personal development supportEmployee recognition and reward programs to mark achievements and milestonesCommunity and ImpactOpportunities to volunteer, donate, and participate in community give-back initiThe opportunity to have a significant impact on your team and the business in thConvene is committed to building an inclusive and diverse workforce.
Qualifications
- Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company's standards of performance policy
- Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate
- To review and manage the Health & Safety of the venue
- Direct management of the Events operations team and Conference Services Team and oversee staff rotas
- To ensure effective communication between all FOH departments and with the wider venue
- Looking after our guests:
- Deliver the highest levels of customer service across all events
- Constantly seek and monitor client feedback, ensuring that records are being kept up to date
- Manage and act upon feedback by providing action plans for improvement
- To ensure any complaints are dealt with professionally
- To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score
- Looking after the purse strings:
Responsibilities
- As our Senior Conference & Events Manager you'll be the go to for all things operations and events.
- From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you'll be the go-to leader making sure every square inch of our space shines.
- What You'll Do:
- Responsible for the Events operations team and Conference Services Team in all aspects of the operation
- Manage the external cleaning contract with monthly review and consistent monitoring
- Manage and drive forward the yearly, monthly and unplanned maintenance
Skills
CommunicationCulinary ArtsCustomer ServiceLeadership
Degrees
Associate
Work schedule
RotationShift
Industry
BankingEducationEnergyHealthcareInsuranceLogisticsOil-gas
Company size
Smb