Jobs / Fra***
Production Support Manager -DigiOps
Fra*** · CA, United States
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CA, United States150,000-185,000 USD/yearlyOnsite
Remuneration
150,000-185,000 USD/yearly
Location
CA, United States
Visa sponsorship
Sponsors visa
Job summary
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.
Benefits
You will be eligible forOn the first day of employment with the Company.The Company provides for 11 paid holidays and 12 weeks of Parental Leave.We also follow a “free time” PTO policy, allowing you the flexibility to take tiIf you like wild growth and working with happy, enthusiastic over-achievers, youHIRING RELATED QUERIESIndia: HiringsupportIndia@fractal.aiOutside India: HiringsupportROW@fractal.aiThis inbox does not process resume submissions.All applications must be made through posted job openingsNot the right fit?
Qualifications
- Collaborate with data stewards and business teams to maintain data lineage, cataloging, and metadata management
- Implement controls for data accuracy, completeness, consistency, and timeliness
- Client Communication & Stakeholder Management
- Act as the primary point of contact for clients on production-related activities
- Provide regular status updates, incident reports, and service reviews to stakeholders
- Drive governance forums including weekly/monthly operational reviews (WOR/MOR)
- Manage expectations and escalations across business, technical, and leadership stakeholders
- Continuous Improvement & Automation
- Identify and drive automation opportunities in monitoring, alerting, and resolution workflows
- Implement proactive monitoring and observability frameworks
- Improve operational efficiency through process optimization and tooling enhancements
- Promote adoption of best practices in DevOps, DataOps, and MLOps
Responsibilities
- Production Support & Operations Management
- Lead end-to-end production support for Azure-based data platforms ensuring high availability and reliability
- Manage incident, problem, and change management processes in alignment with ITIL practices
- Drive root cause analysis (RCA) and implement preventive measures for recurring issues
- Define and monitor SLAs, KPIs, and operational metrics for production systems
- Ensure 24x7 support readiness, including on-call governance and escalation handling
- Azure Data Engineering & Platform Management
- Oversee data pipelines and workflows developed using Azure services (ADF, ADLS, Synapse, Databricks)
- Ensure optimal performance and maintenance of Databricks workloads and Spark jobs
- Collaborate with engineering teams for deployment, release management, and enhancements
- Monitor data platform health, usage, and cost optimization
- Data Quality & Governance
Skills
CommunicationLeadership
Certifications
ITIL
Degrees
AssociateDegree
Work schedule
24/7On-call
Industry
AutomotiveEducationHealthcareInsurancePharmaPublic-sector