Product Support Specialist

Job summary

Box*** (NYSE:Box***) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business.

Qualifications

• WHO YOU ARE
• You have a BA/BS degree or equivalent work experience.
• 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus.
• You are technically savvy with a curiosity for how software works and passion for innovation.
• You're a team player that collaborates well with other support tiers and cross-functional colleagues of varying experience.
• You are comfortable interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing).
• You are able to devise creative solutions/workarounds when the product may not align with customer expectations.
• You have experience providing customers with exceptional enablement & correspondence.
• You have excellent written and verbal communication
• we encourage you to apply!
• EQUAL OPPORTUNITY
• We are an equal opportunity employer and value diversity at our company.

Responsibilities

• By joining Box***, you will have the unique opportunity to continue driving our platform forward.
• With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box*** you will be on the front lines of this massive shift.
• WHAT YOU'LL DO

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