Product Manager – US B2C Experience (m/f/d)

Job summary

<div class="content-intro"><p class="sc-gEkIjz cjtSrT MuiTypography-root MuiTypography-body1 sc-hoLEA">Rai*** is the world’s leading platform for savings and investment products. Founded in 2012, the <strong>FinTech</strong> connects consumers with banks in the EU, the UK and the US.

Qualifications

• As a Product Manager within the US Tribe, you’ll play a key role in scaling our growth engine and enhancing the end-to-end customer experience.</p>
• p>You’ll be part of a cross-functional product team, reporting to the Head of Product, US, and collaborating closely with leaders across Marketing, Customer Experience, Sales, and Customer Service.
• Partnering with our EU-based engineering team, you’ll drive initiatives that strengthen our product foundations, adopt industry best practices, and deliver a best-in-class B2C experience for US customers.</p>

Responsibilities

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• p>As a Product Manager in the US B2C Experience team, you’ll combine strategic thinking with hands-on execution to shape the next phase of Rai***’s US growth.
• While no two days are the same, here’s what you can expect to drive:</p>
• p>Collaborate across disciplines - work closely with Marketing and Customer service (US Based), Design and Engineering to craft seamless, industry-leading experiences.</p>
• p>Deeply understand our customers - continuously uncover insights about user behavior, motivations, and pain points to ensure the team is solving the right problems.</p>
• p>Define and deliver impactful solutions - lead the iterative discovery, definition, and delivery of customer and business-facing initiatives that drive measurable results.</p>
• p>Champion the B2C experience - apply proven frameworks and methodologies to design and optimize customer journeys across acquisition, onboarding, engagement, and retention.</p>
• p>Lead user research and validation - design, run, and synthesize qualitative and quantitative research to inform decisions and validate hypotheses.</p>
• p>Own your product outcomes - be the subject-matter expert for your area, connecting company-level objectives to the metrics and levers your product can influence.</p>
• p>Drive data-informed decisions - foster a culture of analytical rigor by improving data accessibility, establishing clear success metrics, and using insights to prioritize effectively.</p>
• p>Facilitate structured discovery - apply frameworks like Design Thinking, Dual-Track Agile, or Opportunity Solution Trees to rapidly explore, qualify, and align on valuable opportunities.</p>

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