Principal Software Engineer, Contact Center Digital Engagement Services

Job summary

JOB DESCRIPTION: Note: Fidelity will not provide immigration sponsorship for this position. The Role We are seeking a highly hands-on Principal Engineer to lead the design and development of next-generation Contact Center Digital Engagement Services. In this role, you will build modern, cloud-native, event-driven platforms that power real-time customer interactions across digital channels.

Responsibilities

• In this role, you will build modern, cloud-native, event-driven platforms that power real-time customer interactions across digital channels.
• You will operate at the intersection of engineering and product development, translating business needs into scalable, high-throughput systems that deliver seamless, omni-channel customer engagement experiences.
• As a Principal Engineer, you will be a technical leader and builder—owning end-to-end delivery while actively writing production-grade code and shaping platform architecture.
• You will design and develop contact center components using open-source communication frameworks such as Asterisk, FreeSWITCH, Kamailio, WebRTC, SIP, RTP, Matrix, and Rocket.
• You will build APIs, microservices, and real-time processing capabilities for omni-channel interactions, while partnering across platform engineering, QA, and operations to deliver secure, reliable solutions.

Skills

Degrees

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Security clearance