Principal Site Reliability Engineer

Job summary

Overview: Responsible for designing, implementing, and continuously improving highly reliable, scalable, and resilient platform solutions across the enterprise. Operates as a subject matter expert (SME) in Site Reliability Engineering, driving reliability engineering practices, operational excellence, and automation across the Software Development Lifecycle.

Qualifications

• Serves as a mentor and technical leader for less experienced engineers across Technology.
• Lead incident management practices, including detection, response, escalation, and recovery processes.
• Drive problem management and root cause analysis to prevent systemic issues.
• Develop and promote observability strategies, including logging, monitoring, alerting, and tracing.
• Lead automation initiatives for self-healing systems and operational workflows.
• Contribute to and review technical roadmaps with reliability and performance considerations.
• Partner with development, infrastructure, cybersecurity, and architecture teams.
• Serve as a technical authority for performance, resilience, and capacity planning.
• Drive production readiness practices including performance testing and failover capabilities.
• Lead cross-team reliability improvement initiatives.
• Participate in and lead post-incident reviews ensuring actionable outcomes.
• Mentor engineers on reliability engineering and best practices.

Responsibilities

• Responsible for designing, implementing, and continuously improving highly reliable, scalable, and resilient platform solutions across the enterprise.
• Accountable for defining and driving service reliability standards, including SLOs, SLAs, and error budgets across platforms.
• Design and implement highly available, fault-tolerant architectures aligned with enterprise scalability and resiliency
• Applies expert-level SRE practices across multiple platforms.
• Drives enterprise-wide reliability improvements and influences technical direction without direct authority.
• Supervisory/Managerial
• No supervisory
• Education and Experience Required:
• In lieu of a degree, a combined minimum of 11 years’ education and/or relevant work experience, including a minimum of 7 years’ systems analysis and/ or application development work experience.
• Expert experience in system design, reliability engineering, and production operations.
• Advanced proficiency in at least one programming or scripting language.
• Education and Experience Preferred:

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