Jobs / Nat***
Patient Success Specialist
Nat*** · United States · Remote
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United States24-31 USD/hourlyRemote
Remuneration
24-31 USD/hourly
Location
United States · Remote
Eastern Daylight Time (UTC-4)
Visa sponsorship
Sponsors visa
Job summary
Job Title: Patient Success Specialist Job Summary: We are seeking a dedicated and empathetic Patient Success Specialist to join our dynamic team. In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience.
Benefits
CompetitiveEmployeeInclude comprehensive medical, dental, vision, life and disability plans for eliAdditionally, Natera employees and their immediate families receive free testingInclude pregnancy and baby bonding leave, 401kCommuterAnd much more.We also offer a generous employee referral program!For more information, visit www.natera.com.Natera is proud to be an Equal Opportunity Employer.Inclusive collaborationOur employees, our community and our patients, and is critical to our mission of
Qualifications
- Strong interpersonal and communication
Responsibilities
- In this role, you will play a vital part in supporting patients throughout their journey, ensuring they have a seamless and positive experience.
- will include assisting patients with non-billing-related matters, addressing their needs with care, and collaborating with internal teams to enhance service delivery.
- The ideal candidate is a great communicator, highly organized, and passionate about making a difference in people's lives.
- Serve as the primary point of contact for patients, providing guidance and support for non-billing-related inquiries.
- Assist patients with test status updates, patient portal login issues, questions about testing services, and coordinating redraws for blood samples.
- Manage inbound calls and live chats to deliver timely and effective assistance.
- Collaborate with cross-functional teams to resolve patient inquiries and concerns effectively.
- Maintain accurate and detailed records of patient interactions using Salesforce CRM.
- Identify and escalate potential issues to ensure timely resolution.
- Contribute to process improvement initiatives to enhance the patient experience.
Skills
CommunicationCustomer ServiceSalesforceSpanish
Degrees
Associate
Languages
Spanish
Industry
HealthcareMedia