Operations Director – Pet Drugs Online

Job summary

OPERATIONS DIRECTOR – PET DRUGS ONLINE We are a fast-growing pet care e-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations.

Qualifications

• particularly for prescription medicines.
• Regulated Prescription Processing
• Ensure strict adherence to regulations governing the handling, verification, and dispatch of pet prescription medicines.
• Collaborate with veterinary professional colleagues to maintain best-in-class compliance.
• Implement robust checks and automated systems to minimise processing errors and regulatory risks.
• Stay up to date with legislative changes, ensuring operations adapt accordingly.
• Logistics & Delivery Management
• Manage and optimise partnerships with third-party logistics providers and couriers.
• Negotiate contracts and service level agreements (SLAs) to improve delivery speed and reduce costs.
• Implement tracking and reporting systems to monitor delivery performance and minimise delays.
• Develop contingency plans for seasonal demand spikes, disruptions, and peak trading periods.
• Courier & Carrier Relationships

Responsibilities

• As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end-to-end operations of our business.
• Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy
• As Operations Director, you will have end-to-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans.
• Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction.
• Customer Contact Centre Operations
• Lead and develop a high-performing customer service team, ensuring fast response times and high customer satisfaction.
• Implement

Skills

Degrees

Industry

Company size