Manager, Microsoft Enterprise Services

Job summary

The Rector & Visitors of the Uni*** Category Information Management, Services & Technology Location Charlottesville, Virginia, United States of America Job Id R0083825 JOB DESCRIPTION DEPARTMENT OVERVIEW Uni*** Information Technology Services (ITS) does more than support the UVA community we empower and move it forward.

Qualifications

• EDUCATION
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience
• EXPERIENCE
• Three or more years of experience managing or leading IT engineering, infrastructure, or platform teams
• Demonstrated hands-on expertise with two or more of the following: Active Directory, Microsoft 365, Exchange Online, or Windows Server administration
• Experience supporting Microsoft Azure infrastructure including Entra ID, Azure virtual machines, networking, or related cloud services
• Strong troubleshooting and operational support experience managing complex enterprise platforms
• Experience collaborating across technical and non-technical stakeholder groups
• Strong written and verbal communication
• Experience leading shared enterprise services within a large and complex organization
• Deep expertise with Microsoft 365 administration and Exchange Online

Responsibilities

• The Microsoft Enterprise Services team sits within ITS’s Infrastructure & Platform Services division and is responsible for the platforms that underpin nearly every computing experience at UVA.
• This is a hands-on technical leadership role with formal management responsibility.
• TEAM LEADERSHIP & MANAGEMENT
• Lead and develop a team of Microsoft platform engineers, including hiring, coaching, performance management, and career growth
• Own team priorities, operational planning, and delivery outcomes while balancing support and project-based initiatives
• Foster a culture of engineering excellence, documentation, collaboration, and continuous improvement
• Establish operational standards, team processes, and service expectations aligned with ITS goals
• PLATFORM ENGINEERING & ARCHITECTURE
• Own the lifecycle, reliability, and modernization of core Microsoft platforms including Active Directory, Microsoft 365, Exchange Online, Windows Server environments, and Azure-based infrastructure
• Serve as a hands-on technical contributor for engineering efforts, complex troubleshooting, and architecture decisions
• Drive automation initiatives using PowerShell, Azure CLI, Terraform, and related tooling to improve operational efficiency and scalability
• Lead platform migrations, upgrades, licensing initiatives, and rollout of new enterprise services

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