VisaJobSearch
Jobs / Hum***

Lead Software Engineer–Omnichannel APIs

Hum*** · Chicago, IL, United States
Visa sponsorship details are locked. Unlock company name and apply link with .
Chicago, IL, United States129,300-177,800 USD/yearlyHybrid
Remuneration
129,300-177,800 USD/yearly
Location
Chicago, IL, United States
Visa sponsorship
Sponsors visa

Job summary

BECOME A PART OF OUR CARING COMMUNITY Hum*** is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms.

Benefits

Humana, Inc.And its affiliated subsidiaries (collectively, “Humana”) offers competitiveThat support whole-person well-being.AssociateAmong ourHumana provides medical, dental and visionABOUT USAbout Humana: Humana Inc.NYSE: HUM) is a leading U.Healthcare company.Learn more aboutAt Humana.com and at CenterWell.com.

Qualifications

  • Proven experience designing, developing, and supporting enterprise APIs.
  • Strong understanding of API security, resiliency patterns, authentication and authorization, observability, error handling, scalability, and performance optimization.
  • Hands-on experience with AI, generative AI, machine learning-enabled capabilities, intelligent automation, or AI-assisted software engineering practices.
  • Experience improving or modernizing existing APIs in production environments.
  • Demonstrated ability to work effectively with architecture, security, cloud, product, operations, and engineering teams.
  • Experience leading technical delivery, mentoring engineers, influencing stakeholders, and driving adoption of reusable engineering practices.
  • Strong troubleshooting and production support experience for enterprise applications or platforms.
  • Preferred
  • Experience supporting omnichannel capabilities across web, mobile, contact center, partner, or enterprise platforms.
  • Experience with cloud-native development, CI/CD pipelines, automated testing, infrastructure as code, API gateways, monitoring, and alerting.
  • Familiarity with responsible AI principles, enterprise AI governance, and practical evaluation of AI-enabled solutions.
  • Experience with API testing and development

Responsibilities

  • In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms.
  • You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software development lifecycle (SDLC).
  • In this role, you will design, develop, secure, and enhance enterprise APIs that support high-impact, member facing, applications across Hum***'s digital and voice channels.
  • Design, develop, and maintain scalable Omnichannel APIs that support enterprise applications and customer-facing capabilities.
  • Enhance the security, resiliency, performance, and reliability of existing APIs through modernization, improved architecture, observability, testing, and operational controls.
  • Apply AI and AI-assisted engineering practices to accelerate development, improve quality, automate testing, enhance documentation, and identify opportunities for optimization.
  • Partner with architecture, security, cloud, product, engineering, and operations teams to deliver secure, resilient, and enterprise-aligned API solutions.
  • Collaborate with agile teams to plan, track, and deliver API enhancements, platform improvements, and cloud-based capabilities.
  • Develop proofs of concept, reusable patterns, reference implementations, and technical guidance to support adoption across teams.
  • Influence technical direction, delivery timelines, and solution strategy in partnership with senior leadership and cross-functional stakeholders.
  • Support API lifecycle management, including design reviews, implementation, testing, deployment, monitoring, documentation, incident response, and continuous improvement.
  • Provide Tier 3 support for critical production incidents to ensure rapid resolution and minimal business disruption.

Skills

Leadership

Degrees

Associate

Travel

Occasional travelTravel

Industry

AutomotiveDefenseEducationHealthcareInsurance

Company size

EnterpriseSmb

Security clearance

Security clearance