Jobs / JPM***
Lead Site Reliability Engineer
JPM*** · New York, NY, United States
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New York, NY, United States152,000-215,000 USD/yearlyRemote
Remuneration
152,000-215,000 USD/yearly
Location
New York, NY, United States
Visa sponsorship
Sponsors visa
Job summary
JOB DESCRIPTION Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.
Benefits
And programs to meet employee needs, based on eligibility.Additional details about total compensation andWill be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bringWe are an equal opportunity employer and place a high value on diversity and incVisit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co.Is an Equal Opportunity Employer, including Disability/VeteransABOUT THE TEAMMorgan's Commercial & Investment Bank is a global leader across banking, marketsCorporations, governments and institutions throughout the world entrust us withThe Commercial & Investment Bank provides strategic advice, raises capital, mana
Qualifications
- Required
- capabilities, and
Responsibilities
- Lead the Production Management team supporting Sales Execution platforms across Rates, Credit, FX, SPG, and Repo, setting direction, priorities, and performance expectations.
- Own stability, availability, resiliency, and end-to-end operational performance of business-critical Sales platforms, with clear accountability for outcomes.
- Act as a senior escalation point during critical incidents, driving rapid triage, decisive coordination, and recovery actions aligned to business impact.
- Build deep understanding of Sales Execution workflows (RFQ, pricing, execution, booking, market data, and trade lifecycle) to anticipate risks and improve support effectiveness.
- Partner closely with Sales, Trading, Product, Application Development, Operations, and Infrastructure to improve platform stability, user experience, and operational efficiency.
- Serve as a trusted advisor to Front Office Sales stakeholders, providing concise, business-focused communications during incidents and key initiatives.
- Drive operational consistency and service maturity through standardization, governance participation, service reviews, and disciplined support model integration for new capabilities.
- Run strong incident, problem, and change management—major incident response, RCA and remediation to eliminate recurrence, and ensuring changes meet readiness standards (testing, monitoring, and resiliency/DR validation).
Skills
CommunicationLeadership
Certifications
ITIL
Degrees
Associate
Industry
AutomotiveBankingEnergyHealthcareMediaPublic-sector
Company size
EnterpriseSmb
Contract length
00 years