Lead Principal Platform Software Engineer

Job summary

The Lead Principal Platform Architect is the customer-facing program lead for a portfolio of large enterprise managed-cloud customers. The role owns the operating pulse of each account: customer priorities, active projects and enhancements, service risks, major incidents, delivery dependencies, and follow-through across Ora*** teams. This is not an implementation or product-configuration role.

Qualifications

• 10+ years leading complex enterprise technology programs, managed services, customer operations, or comparable customer-facing delivery portfolios.
• Strong experience leading customer and executive conversations, managing expectations, resolving competing priorities, and driving work to conclusion.
• Demonstrated experience coordinating cross-functional delivery across business stakeholders, customer IT, engineers, application/product specialists, operations teams, and external partners.
• Experience with projects involving enterprise applications, cloud services, infrastructure, security, integrations, or business-process modernization.
• Working functional understanding of how enterprise business systems support business processes and how changes, outages, and integrations affect users and operations.
• Experience managing risk, dependencies, escalations, major incidents, business continuity, disaster recovery, change, or release activities.
• Excellent written and verbal communication, including executive status reporting, project plans, risk reporting, and incident communications.
• Preferred
• Experience supporting Ora*** Cloud Applications, Ora*** PaaS/OCI, or another large enterprise SaaS ecosystem.
• Familiarity with one or more business application domains such as ERP, HCM, EPM, CX, SCM, or industry applications.
• PMP, Agile/SAFe, ITIL, Ora***, cloud, or comparable professional credentials.
• Experience with workflow automation, AI-enabled service improvement, or adoption of new enterprise capabilities.

Responsibilities

• Own the customer program: Serve as the primary operating counterpart for customer business and IT leaders.
• Establish the cadence for service reviews, project updates, risks, decisions, and executive communications.
• Drive run-and-maintain outcomes: Maintain a clear view of service health, open issues, risks, dependencies, and customer priorities across Ora*** applications, PaaS/integrations, and supporting infrastructure.
• Lead projects and enhancements: Turn customer priorities into an executable plan; coordinate scope, milestones, owners, dependencies, change readiness, testing, customer communication, and delivery follow-through.
• Coordinate incident and continuity response: Lead customer-facing coordination during significant incidents.
• Establish impact, communication cadence, escalation, recovery tracking, and corrective-action follow-up with the appropriate Ora*** and customer teams.
• Translate across business and technology: Understand the business effect of issues and changes; help customer and Ora*** stakeholders make informed priorities and trade-offs.
• What success looks like
• The customer has a trusted program lead who understands their priorities, communicates clearly, and keeps commitments moving.
• Active projects, enhancements, risks, and dependencies have visible owners, realistic milestones, and timely escalation.
• Significant incidents are handled with disciplined coordination, credible communications, and closed-loop corrective actions.
• Ora*** SMEs work as one customer-facing team, while the customer receives a coherent service experience rather than fragmented technical updates.

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