Jobs / Mon***
Lead Machine Learning Scientist, Customer Operations
Mon*** · Germany
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GermanyRemote
Remuneration
Not specified
Location
Germany
Visa sponsorship
Sponsors visa
Job summary
<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://Mon***.
Benefits
P>After starting as a prepaid card, our product offering has grown a lot in theA href="https://monzo.com/careers/">here</a></p>P>#LI-REMOTE #LI-SR1</p>Div class="content-conclusion"><hr>P><strong>Equal opportunities for everyone</strong></p>P>Diversity and inclusion are a priority for us and we’re making sure we have loAt Monzo, we’re embracing diversity by fostering an inclusive environment for alThis is integral to our mission of making money work for everyone.P>We’re an equal opportunity employer.P>If you have a preferred name, please use it to apply.We don't need full or birth names at application stage 😊</p></div>Find more English Speaking Jobs in United Kingdom on Arbeitnow
Qualifications
- p>The challenges are significant: we aim to transform customer service by reducing the time and effort required to resolve issues, enhancing customer confidence and satisfaction.
- As part of Operations, you’ll be at the forefront of our mission to provide unparalleled customer support experiences.</p>
- li>You have a multiple year track record of excellence leading the development and deployment of advanced Machine Learning models to tackle real business problems preferably in a fast moving tech company</li>
- li>You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production and delivering business impact</li>
- li>You have a <em>self-starter mindset;</em> you proactively identify issues and opportunities and tackle them without being told to do so</li>
- li>You have extensive experience writing production Python code and a strong command of SQL.
- You are comfortable using them every day, and keen to learn <a href="https://go.dev/">Go lang</a> which is used in many of our backend microservices</li>
- li>you’re comfortable working in a team that deals with ambiguity and have experience helping your team and stakeholders resolve that ambiguity</li>
- li>you have a product mindset: you care about customer outcomes and you want to make data-informed decisions</li>
- li>You're excited about fast-moving developments in Machine Learning and can communicate those ideas to colleagues who are not familiar with the domain</li>
Responsibilities
- You will lead the development of an effective human-in-the-loop system that augments automation with the efforts of our support workforce (who we call COps).
Skills
Customer ServiceEnglishLeadership
Degrees
Associate
Languages
English
Industry
AutomotiveBankingEducationMedia
Company size
Smb
Contract length
10 years