IT Systems Engineer

Job summary

Summary Gra*** is a well-capitalized Physical AI company headquartered in Los Angeles, building Factory SuperIntelligence (FSI) through systems that learn, adapt, and develop genuine process intelligence across every part they touch.

Benefits

Qualifications

• In order to comply with the export regulations of the United States Government, it is required that the applicant must fall under one of the following categories: (i) U.
• citizen or national, (ii) U.
• lawful permanent resident (i.e.
• current green card holder), (iii) Refugee under 8 U.
• 1157, or (iv) Asylee under 8 U.
• 1158.
• Minimum
• 2 to 5 years of hands-on experience in IT systems administration, infrastructure, or a related technical role
• Strong working knowledge of Linux (Ubuntu preferred)
• Networking fundamentals, including ability to diagnose and resolve common configuration issues
• Some experience with configuration management
• Experience supporting both internal employees and external production environments

Responsibilities

• You will be the go-to for IT across the organization, covering internal infrastructure, fleet management, customer site support, and government enclave compliance.
• Shadow and document existing systems in the first few weeks, then take increasing ownership across:
• Serve as the primary IT escalation point, reducing reliance on DevOps and engineering teams for routine and recurring IT requests
• Own PC fleet management, including provisioning, imaging, Ansible-based configuration, and Teamviewer enrollment for both internal and customer site machines
• Troubleshoot and resolve GPU driver issues and kernel update problems that cause production downtime at customer sites, then build SOPs so the fix is never tribal knowledge again
• Support internal IT requests from all teams, including tool integrations, access management, onboarding and offboarding provisioning, and network configuration
• Assist with government enclave maintenance, including compliance logging, access control, and working with our enclave contractor to reduce the admin overhead that currently falls on senior engineers
• Own the IT intake process, including standing up a clear ticketing workflow and making it easy for anyone within the organization to know where to route a request
• Work with DevOps on DevOps-adjacent tasks (CI runner uptime, VPN setup, DNS, internal tooling deployments) without needing hand-holding
• Field customer site IT support, especially for activation machines, license servers, and network misconfigurations that require fast turnaround
• Eventually reduce and potentially replace our reliance on our current external IT contractor for day-to-day tasks
• Export Control

Degrees

Travel

Industry

Contract length