IT Field Service Engineer

Job summary

Eur*** Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

Qualifications

• Travel to these locations is required on a monthly basis.
• Support audit activities where required, including evidence gathering and validation.
• On Call & Out of Hours Support
• Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.
• We are looking for someone who:
• Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role
• Has strong knowledge of Windows environments and hardware troubleshooting
• Has experience with
• We are happy to explore your potential together.
• Do you have any questions?
• Feel free to contact Estrella Wielinga at estrella.wielinga@sc.Eur***eu.com, we would be happy to tell you more.

Responsibilities

• You will be based in Maastricht, with regular travel to support our offices in Bruges, Cologne, and Amsterdam.
• Customer & Stakeholder Engagement
• Deliver a professional, customer‑focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.
• Field Support & End‑User Services
• Provide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.
• Incident & Request Management
• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.

Skills

Certifications

Degrees

Languages

Work schedule

Travel

Industry