Head of Customer Value

Job summary

OUR MISSION At Omn***, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that.

Benefits

Qualifications

• This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO.
• You're a natural commercial operator: as comfortable rolling up your sleeves on a renewal negotiation as you are building a team cadence from scratch.
• 8+ years of experience in a senior commercial or customer leadership role, with 3+ years leading a function, both as an IC and as a leader.
• You're a natural communicator, and you have the gravitas and executive presence to engage senior leadership, ideally up to CFOs, Legal, or Procurement.
• To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives.
• We encourage you to apply even if your experience doesn't quite match the full job spec!
• X] DAYS IN OFFICE, UNABLE TO PROVIDE VISAS, ETC), IF IN YOUR APPLICATION YOU PROVIDE DETERMINISTIC CHECK-BOX CONFIRMATION THAT YOU DO NOT MEET THE HARD-SPECIFIED
• DETERMINISTIC (NOT AI OR SUBJECTIVE) AUTOMATIC REJECTION CRITERIA ARE IN PLACE.
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Responsibilities

• You'll own revenue growth, churn prevention, talent development, and represent Omn*** in high-stakes conversations with CFOs, COOs, and procurement leaders at some of the world's largest companies.
• WHAT YOU'LL DO
• You'll build it: deal review cadences, multi-threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team.
• You'll set the standard for what great account management looks like at Omn***.
• You'll work closely with the VP Customer Experience and VP Product to develop ROI-driven QBR frameworks, so every executive sponsor sees a clear, compelling picture of what Omn*** delivers.
• You'll know what great looks like, and you'll raise the bar.
• You're not inheriting a playbook, you're writing it, and you'll be judged on how fast a scrappy team turns into an elite one.
• You'll personally run deals alongside your team, get on planes with them at end of quarter, and be in the room for the highest-stakes conversations.

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