Head of Customer Experience

Job summary

comstruct turns the paper chaos of construction into structured data. We extract material data from delivery notes and invoices at item level and automate what construction companies still do by hand: documentation, invoice entry, reconciliation. We're looking for exceptional talent to help us empower the industry with smarter and more efficient solutions.

Benefits

Qualifications

• As our Head of Customer Experience you own the entire post-sales journey of our customers.
• Your mission: flawless rollouts and a customer experience that makes comstruct the operating system of every construction site.
• Build and lead the CX org: You hire, develop and coach the team across the entire customer experience journey.
• You bring 3-5 years of experience in Solution Engineering, Implementation, Value Engineering or Customer Success in enterprise or mid-market environments with high implementation complexity.
• You have led a team for at least 1-2 years, hiring and developing ICs, in an environment where the playbook didn't exist until you wrote it.
• You are eager to learn the product from scratch and understand it inside out.
• You have carried commercial ownership in a previous implementation or GTM role.
• Nice to have: Construction Tech, Supply Chain or Logistics SaaS experience; hands-on building of features or integrations; early-stage startup experience (<50 employees) where you built processes from scratch.

Responsibilities

• What you will be building 🏗️

Skills

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Relocation