Forward Deployed Engineer

Job summary

OUR MISSION At Oph***, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices.

Qualifications

• Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.
• which vary by country, and sometimes by client sector.
• You'll develop deep fluency in what those differences mean technically, and design the configuration and solution patterns that allow Oph*** to serve each context correctly.
• Design solutions, not just integrations You'll translate complex, sometimes ambiguous client
• into clean solution designs — mapping existing data structures, business logic, and operational processes to Oph***'s platform.
• This isn't just about getting data from A to B; it's about understanding the business intent behind every field and flow, and making sure nothing gets lost in translation.
• Own the data ingestion layer A significant part of this role involves designing and owning how each client's data arrives into Oph*** — in the right shape, with the right validation, from the right sources.
• You'll work across varying data formats, system conventions, and quality standards, and build patterns that make future onboarding progressively more efficient.
• Close the feedback loop You're Oph***'s eyes and ears in the field.
• You'll log issues, articulate feature requests with context and business case, and act as a structured conduit between the real world and Oph***'s product and engineering teams.
• Build the onboarding playbook Document what you learn.
• Build reusable patterns, data mapping frameworks, and localisation guides that make each subsequent client onboarding faster and more predictable than the last.

Responsibilities

• As our Forward Deployed Engineer, you'll lead that effort.
• You'll spend as much time in discovery conversations and design workshops as you will in configuration files and integration specs.
• You'll need to be equally credible with a compliance lead in Paris, a data engineer in Lisbon, and a product manager in London.
• WHAT YOU'LL DO
• You'll lead the technical onboarding — understanding their data, designing the ingestion and mapping layer, and ensuring Oph*** represents their cases accurately and operates correctly on their behalf.

Skills

Degrees

Languages

Travel

Industry

Company size