Jobs / Ban***
Director - Customer Operations
Ban*** · Moers
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MoersHybrid
Remuneration
Not specified
Location
Moers
Visa sponsorship
Sponsors visa
Job summary
<div class="content-intro"><p>Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline.
Benefits
Strong></p>Li>Base salary: €120,000 – €150,000 per annum, depending on experience</li>Li>30 days annual leave</li>Li>Company pension (bAV) with employer contribution</li>Li>Flexible hybrid working — NRW office and customer site presence required</li>Li>Relocation support available for candidates outside the NRW/DACH region</li>P><strong>Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan<P><em>Banyan affirms that inequality is detrimental to our Teams, associates, ouOur goal is to impact lasting change through our actions.Together, we unite for equality and equity.We support an inclusive workplace where associates excel based on personal merit
Qualifications
- for Success</strong></p>
- li><strong>Direct experience in healthcare IT, GKV/SGB workflow processing, pharmaceutical billing, or a similarly regulated German-speaking healthcare services environment</strong></li>
- li>Proven track record owning large, complex customer-facing programmes — multi-year, multi-stakeholder, with hard SLA accountability; experience running or building a PMO or PM team is a strong advantage</li>
- li>Background managing or transforming high-volume BPO or managed services operations — comfortable with throughput economics: tickets/FTE, cost-per-case, and SLA governance at scale</li>
- li>Track record owning senior customer relationships at Director or Head of Operations level, including escalation management and account recovery</li>
- li>Demonstrated ability to build, lead, and develop high-performing operational teams through periods of significant change</li>
- li>Business fluent in both German and English — required for customer communication, team leadership, and Banyan internal reporting</li>
- li>Experience leading teams through AI-driven or technology-led operational transformation without eroding customer trust or SLA performance</li>
- li>Germany-based with willingness to work regularly from our NRW office and travel to customer sites; NRW region strongly preferred</li>
- p><strong>
- experience, ability, and job performance.</em></p>
- p>HMM Deutschland GmbH
Responsibilities
- You will lead the business through a consequential AI-driven operational transformation while protecting the customer trust and SLA performance that define its market position.
- You will report directly to the CEO, partner closely with the CPTO on technology delivery, and work with Banyan's DACH Operating Partner on strategic priorities.</p>
- p><strong>What You Will Own</strong></p>
Skills
CommunicationEnglishExcelGermanLeadershipProject Management
Degrees
Associate
Languages
EnglishGerman
Work schedule
24/7Night
Travel
Travel
Industry
AutomotiveBankingHealthcareInsurancePharma
Company size
Smb
Relocation
Yes