Jobs / Sig***
Digital Customer Success Manager
Sig*** · New York, NY, United States
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New York, NY, United States100,000-118,000 USD/yearlyOnsite
Remuneration
100,000-118,000 USD/yearly
Location
New York, NY, United States
Visa sponsorship
Sponsors visa
Job summary
DIGITAL CUSTOMER SUCCESS MANAGER This is an in-office role based out of our San Francisco or New York office. ABOUT THE ROLE Sig*** is hiring a Digital Customer Success Manager to help scale success across our growing commercial book of business.
Benefits
The base salary range for this position is $100,000 – $118,000 annually.Actual compensation may vary based on a candidate'sPackage.We encourage you to apply even if you don't meet every listed requirement.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data wareSigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Sigma announced its $80M in Series E financing in May 2026.Come join us!FOR OUR FULL-TIME EMPLOYEES:EquityGenerous health
Qualifications
- 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios
- Demonstrated ability to analyze customer usage data and translate insights into action
- Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics workflows that support them
- Experience building or refining repeatable playbooks and scalable CS processes
- Familiarity with data analytics and business intelligence concepts; you don't need to be a data engineer, but you should be comfortable talking to customers about their data workflows
- Strong project management
- Experience with analytics or BI platforms (Tableau, Looker, Power BI, or similar); bonus if you've used or sold a product that sits on top of a cloud data warehouse
- Familiarity with AI agents, AI apps, or AI-powered workflows in a business context; ideally you've helped customers adopt or get value from these
Responsibilities
- In this role, you'll own a high-volume portfolio of mid-market customers who are leveraging Sigma to move from static dashboards to live, AI-powered workflows.
- Manage a high-volume portfolio of mid-market accounts through scalable engagement models (automation, self-service resources, and direct outreach), delivering a consistent, high-quality customer experience at scale
- Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs
- Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies across your portfolio
- Develop and deliver targeted customer communications that enable self-service success and reduce reliance on direct touchpoints
- Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal
- Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities for each customer's context
- Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution
- Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources that the broader CS team can leverage
- Required
Skills
CommunicationProject Management
Degrees
AssociateBachelorDegree
Work schedule
Shift
Industry
AutomotiveEnergyLogisticsSaas
Company size
Smb