Desktop Support Technician

Job summary

Enthusiastic about technology? Are you a team player? Elevate is looking to add dedicated, eager, open-minded people to our team.

Benefits

Qualifications

• Able to lift 50lbs.
• Be organized and adaptable.
• Dependable and able to work independently.
• Able to multitask.
• Occasional weekend and holiday work may be required.
• We are a team-oriented company and are excited to add to this important role.
• It is important that the candidate has the desire to be “all in” and share our team's positive energy.
• We keep our eye on our email and are happily responsive to stay in communication and on top of things.
• We love being part of an amazing team and excited to share our passion for serving our clients with great support and reliable solutions.
• RESPECT | SIMPLICITY | EMPOWERMENT | COMMITMENT | INTEGRITY
• Please note: This is an in-office position located in Beaverton, OR.
• Not a remote position.

Responsibilities

• Reports to: Service Delivery Manager / Help Desk Lead
• Desktop Support Technicians (DSTs) serve as the frontline technical resource for Managed clients.
• DSTs will primarily focus on Workstation-based issues but will also handle some server-based or network-based issues as their
• Resolving a wide variety of Desktop-related support tickets.
• Maintain accurate timekeeping and note entries for all support tickets.
• Resolving some server or network-related issues under the supervision of a System Support Technician or Engineer.
• Escalating cases when unsure how to proceed.
• Provisioning and setting up new accounts and workstations.
• As other
• are assigned
• We are looking for team members with:
• Excellent analytical and problem-solving

Skills

Degrees

Work schedule

Industry

Contract length