Data Engineer, Associate Experience, Amazon Customer Service

Job summary

DESCRIPTION Amazon Customer Service (CS) handles hundreds of millions of customer interactions every year. The Associate Experience team builds the technology that customer service associates use to resolve them: the contact handling workspace, AI-assisted resolution tools, and the systems that measure service quality.

Benefits

Qualifications

• The Associate Experience team builds the technology that customer service associates use to resolve them: the contact handling workspace, AI-assisted resolution
• 3+ years of data engineering experience
• 2+ years of developing and operating large-scale data structures for business intelligence analytics using data modeling experience
• 3+ years of developing and operating large-scale data structures for business intelligence analytics using SQL experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Information Systems, Mathematics, or a related field
• Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS
• PREFERRED
• Experience with AWS
• and location.
• Amazon also offers comprehensive

Responsibilities

• Design and build scalable ETL/ELT pipelines that ingest billions of daily interaction events from diverse sources, using AWS

Skills

Degrees

Industry

Company size

Contract length